PROMOTE ZIMBABWE
Privacy Policy
Website: www.promotezimbabwe.com
Effective date: 15 October 2026
Company: Promote Zimbabwe Business address: B2C, Batanai Mall, between Corner Jason Moyo and 1st Street, Zimbabwe Email: admin@promotezimbabwe.com Website: www.promotezimbabwe.com
1. Introduction
Promote Zimbabwe (“Promote Zimbabwe,” “we,” “us,” or “our”) is committed to respecting the privacy of individuals who visit and use our website.
Our website provides an online classifieds platform where individuals, businesses, organisations, buyers, and sellers can advertise products and services, discover available offers, and communicate with potential customers.
This Privacy Policy explains how we collect, receive, use, store, disclose, retain, and protect personal information when you visit our website, register an account, post an advertisement, contact an advertiser, enquire about a product or service, or otherwise interact with our platform.
We recognise that privacy is important, particularly when users share contact details, business information, photographs, and other information through online advertisements.
We aim to handle personal information responsibly, transparently, and in accordance with applicable data protection laws in Zimbabwe, including the Cyber and Data Protection Act [Chapter 12:07], as amended or replaced where applicable, and any relevant regulations.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required for a particular activity, we will seek that consent separately.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information processed in connection with:
- Visitors browsing www.promotezimbabwe.com.
- Individuals registering or maintaining an account.
- Advertisers publishing classified advertisements.
- Buyers contacting sellers about advertised products or services.
- Business owners promoting their businesses.
- Users contacting our support team.
- Individuals who report suspicious advertisements or submit complaints.
- People who communicate with us through email or other official communication channels.
This policy also explains certain information-handling practices relating to website security, analytics, cookies, advertising features, and third-party services where these are used.
This policy does not automatically govern third-party websites, applications, payment providers, or services that may be linked from our platform. Those services have their own privacy practices, which users should review before providing information to them.
3. Information We Collect
The information we collect depends on how you use Promote Zimbabwe, the features you access, and the information you choose to provide.
3.1 Personal and Account Information
When you register an account or use account-related features, we may collect information such as:
- Full name or display name.
- Username or account identification details.
- Email address.
- Telephone or mobile number, where requested.
- Password credentials, stored using appropriate security measures such as password hashing rather than plain-text storage.
- Account preferences and settings.
- Account verification information, where applicable.
- Records of communications with our support team.
- Information relating to account status, restrictions, or security incidents.
You should provide only accurate information that you are authorised to share.
We will not request passwords for your personal email, banking, or social media accounts as a condition of using our classifieds website.
3.2 Advertisement and Listing Information
When you publish an advert, we may collect and process the information you include in that listing, such as:
- Advertisement title and description.
- Product or service category.
- Selling price or quoted price range.
- Product specifications and condition.
- Business name and business contact details.
- Photographs, videos, or other uploaded materials.
- Location information you choose to include.
- Delivery, collection, or service availability details.
- Listing creation date, update history, and status.
- Information about whether a listing is active, expired, sold, or removed.
Some of this information may be visible publicly to visitors of the website.
Before publishing an advert, you should carefully consider whether it contains personal information you do not want publicly accessible. For example, avoid uploading photographs that reveal your home address, identity documents, financial records, or other private information unnecessarily.
3.3 Buyer Enquiries and Communications
When buyers contact advertisers or when users communicate with Promote Zimbabwe, we may process information contained in those communications.
This may include:
- Names and contact details supplied by the user.
- Messages and enquiries.
- Information about the product or service being discussed.
- Complaints, feedback, and support requests.
- Relevant records needed to investigate suspected fraud or misuse.
If our website provides an internal messaging or enquiry feature, messages may be processed to deliver that service, maintain security, investigate reports, and address technical problems.
Where communications take place directly between buyers and sellers outside our platform, we generally do not have access to those communications unless they are provided to us.
3.4 Technical and Device Information
When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration.
This may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- Website pages visited.
- Dates and times of visits.
- Referring websites or links.
- General usage and interaction information.
- Error reports and diagnostic information.
- Security logs and information relating to suspected malicious activity.
We may use this information to maintain website functionality, diagnose errors, prevent abuse, monitor performance, and protect users and the platform.
The exact technical information collected will depend on the technologies and services operating on the website.
3.5 Location Information
Promote Zimbabwe may process location information that you choose to include in an advertisement, such as a city, town, suburb, business address, or product collection location.
If the website uses location-enabled features, we may also process additional location information where you have enabled the feature and the relevant permissions or legal basis are in place.
You should not publish your precise residential address unless it is genuinely necessary and you understand the privacy implications.
3.6 Payment and Transaction Information
If Promote Zimbabwe offers paid advertising, featured listings, premium placements, subscriptions, or other paid services, we may process information necessary to administer those services.
Depending on the payment method and system used, this may include:
- Payment amount and currency.
- Transaction reference.
- Payment status and date.
- Purchased service or advertising package.
- Billing details where required.
- Refund or dispute information.
- Relevant payment-provider confirmation records.
Where an external payment provider processes your payment, that provider may independently collect and process payment information under its own privacy policy.
Promote Zimbabwe should not collect or store full payment card details or payment authentication credentials unless the relevant system, security requirements, and legal obligations expressly permit it. Where possible, payment processing should be handled by appropriately secured payment providers.
3.7 Information From Other Sources
In limited circumstances, we may receive information about you from other sources, where lawful and necessary.
These sources may include:
- Payment providers confirming a transaction.
- Website hosting or security providers identifying suspicious activity.
- Users reporting potentially fraudulent advertisements.
- Public business information relevant to a listing.
- Verification services used to confirm account or business details.
- Competent authorities where information is lawfully requested.
We will assess the relevance and permitted use of such information before processing it.
4. How We Use Your Information
Promote Zimbabwe uses personal information for specific and legitimate purposes connected with operating the website, providing advertising services, maintaining security, and communicating with users.
Depending on the circumstances, these purposes may include the following.
4.1 Creating and Managing User Accounts
We use account information to register users, authenticate access, manage account settings, support password recovery, and maintain account records.
We may also use account information to help identify unauthorised access, prevent duplicate or fraudulent accounts, and enforce our Terms of Service.
4.2 Publishing and Managing Advertisements
We process listing information to display advertisements, organise listings into categories, support search functions, and allow potential buyers to discover products and services.
We may also use this information to manage listing expiry, facilitate updates, remove prohibited content, and administer advertising features.
4.3 Connecting Buyers and Sellers
Where the platform offers enquiry or contact features, we use relevant information to help buyers communicate with advertisers.
For example, a buyer may use the contact details displayed in a listing to ask a seller about availability, price, delivery, or product condition.
Users should understand that information they choose to include in a public advert may be viewed, copied, or used by members of the public.
4.4 Providing Customer Support
We use information supplied through support requests, complaints, and feedback to:
- Respond to questions.
- Resolve technical difficulties.
- Investigate account issues.
- Review reports about suspicious advertisements.
- Address complaints about listings.
- Explain platform features and policies.
- Improve the quality of our services.
We may retain relevant correspondence for a reasonable period to maintain records of the issue and its resolution.
4.5 Processing Payments and Paid Advertising
Where paid services are available, we use relevant information to process orders, confirm payments, activate advertising packages, manage invoices, address billing disputes, and administer refunds where applicable.
We may share necessary transaction details with authorised payment providers to complete these activities.
4.6 Maintaining Security and Preventing Fraud
We may process account, listing, communication, and technical information to detect and investigate:
- Fraudulent advertisements.
- Impersonation and identity misuse.
- Suspicious account activity.
- Spam and automated abuse.
- Attempts to compromise accounts.
- Malicious software or harmful links.
- Attempts to disrupt or manipulate website operations.
- Suspected violations of our Terms of Service.
Where appropriate, we may restrict an account, remove a listing, request additional verification, or report suspected unlawful activity to the relevant authorities.
4.7 Improving the Website
We may analyse aggregated or appropriately de-identified usage information to understand how visitors interact with the platform.
This may help us identify popular categories, improve navigation, evaluate search functionality, diagnose errors, and make the website easier to use.
Where analytics involve personal information or non-essential tracking technologies, we will apply the relevant legal requirements and consent mechanisms.
4.8 Communicating With Users
We may use your contact details to send communications relating to:
- Account registration and verification.
- Password resets and account security.
- Advertisement status and expiry.
- Payment confirmations and billing.
- Customer support and complaints.
- Changes to our Terms of Service or Privacy Policy.
- Important service announcements.
Where we send promotional communications, we will respect applicable consent and direct marketing requirements and provide an appropriate means of opting out.
4.9 Meeting Legal Obligations
We may process or disclose information where necessary to comply with applicable laws, respond to lawful requests, maintain legally required records, establish or defend legal claims, or protect the rights and safety of users and others.
5. Our Legal Grounds for Processing Information
Promote Zimbabwe will process personal information on an appropriate legal basis, as required by applicable law.
Depending on the nature of the processing, the relevant basis may include:
Consent: Where you have freely agreed to a specific use of your information, such as certain forms of marketing or non-essential tracking.
Performance of a contract: Where processing is necessary to provide an account, publish an advert, deliver a paid service, or perform an agreement with you.
Legal obligations: Where processing is required to comply with applicable laws or lawful regulatory requirements.
Legitimate interests: Where processing is necessary for appropriate purposes such as maintaining website security, preventing fraud, improving services, or responding to complaints, provided the applicable legal requirements are satisfied and your rights are respected.
Other lawful grounds: Where another basis is permitted under the applicable data protection framework.
We will not assume that consent is the appropriate basis for every activity. Where consent is required, you may withdraw it, subject to the legal consequences and any other lawful basis that may apply to continued processing.
6. Public Advertisements and Information Visibility
Promote Zimbabwe is a classifieds platform, which means that certain information is intended to be publicly available.
When you publish an advert, information such as your display name, business name, product photographs, price, location, description, and selected contact details may be visible to visitors, depending on the features and settings of the website.
Public information may be:
- Viewed by website visitors.
- Shared through links or social media.
- Indexed by search engines.
- Copied or saved by other users.
- Retained in third-party caches or archives for a period.
We cannot guarantee that information once made public can be completely removed from the internet.
Before publishing an advert, check it carefully for personal information you do not intend to share publicly.
Where available, use business contact details or dedicated advertising contact information instead of exposing unnecessary personal details.
If you remove an advert, we will take appropriate steps to remove or disable it from our active platform within a reasonable period, subject to technical limitations, legitimate retention needs, and legal obligations. Removal from our website does not necessarily remove copies held by search engines or third parties.
7. Cookies and Similar Technologies
Promote Zimbabwe may use cookies and similar technologies, depending on the website’s technical configuration.
Cookies are small files stored on a device that help websites remember information and support particular functions.
7.1 Essential Cookies
Essential cookies may be used to:
- Maintain secure login sessions.
- Remember authentication status.
- Protect forms against certain types of abuse.
- Maintain website security.
- Support essential website functionality.
These technologies may be necessary for the website to operate correctly.
7.2 Preferences and Functionality Cookies
Where used, these cookies may remember user preferences, selected settings, or other choices that improve the browsing experience.
7.3 Analytics Cookies
If analytics tools are enabled, cookies or similar technologies may help us understand how visitors use the website, including which pages receive visits and whether technical problems occur.
7.4 Advertising and Third-Party Cookies
If advertising or third-party tracking services are introduced, they may use cookies or similar technologies to measure campaign performance, limit repeated advertisements, or support other disclosed advertising functions.
Non-essential cookies and tracking technologies will be handled in accordance with applicable law, including any required consent mechanisms.
7.5 Managing Cookies
Depending on the available features, you may be able to manage cookie preferences through a website consent tool or through your browser settings.
Blocking certain cookies may affect login, preferences, or other website functions.
The specific cookies used by Promote Zimbabwe will depend on the tools actually installed and enabled on the website.
8. When We Share Personal Information
Promote Zimbabwe does not treat user information as unrestricted material for public distribution. We share personal information only where appropriate for the purposes described in this policy, where a lawful basis exists, or where otherwise permitted or required by law.
8.1 With Other Users
When you publish an advert or choose to contact another user, information necessary for that interaction may be shared with the relevant parties.
For example, a seller may receive your name, message, or contact details if you provide them in an enquiry.
8.2 With Service Providers
We may engage third-party providers to support website operations, such as:
- Website hosting and cloud infrastructure.
- Website maintenance and technical support.
- Email delivery and communication services.
- Payment processing.
- Website security and fraud prevention.
- Analytics and performance monitoring.
- Data backup and recovery.
These providers should receive only the information reasonably necessary for their assigned functions and must be subject to appropriate contractual, security, and data protection safeguards.
8.3 With Professional Advisers
Where necessary, we may share relevant information with legal advisers, auditors, accountants, insurers, or other professional advisers who assist us in fulfilling our legal and business responsibilities.
8.4 With Authorities and Law Enforcement
We may disclose information when required by law, a valid legal process, or a lawful request from a competent authority.
Where legally permitted, we may also disclose relevant information to help investigate suspected fraud, serious abuse, threats to safety, or other unlawful activities.
8.5 In Business Transfers
If Promote Zimbabwe undergoes a merger, restructuring, acquisition, sale of assets, or similar business transaction, relevant information may be transferred where lawful and necessary.
Any such transfer will be subject to applicable data protection requirements and appropriate safeguards.
8.6 With Your Consent
We may share information for another specific purpose where you have given valid consent or where another lawful basis permits the disclosure.
8.7 What We Do Not Promise
The actual third parties receiving information will depend on the services and integrations enabled on our website. We will not represent that a particular provider is used unless that is accurate.
We will not sell personal information to third parties for their independent marketing purposes where prohibited by applicable law. Any sharing of information for advertising, analytics, or other commercial purposes will be subject to applicable legal requirements and the disclosures relevant to the service.
9. International Transfers of Personal Information
Some service providers used by Promote Zimbabwe may store or process information outside Zimbabwe.
If personal information is transferred across national borders, we will take the steps required by applicable law, which may include assessing the destination, ensuring an appropriate legal basis, and implementing suitable contractual or other safeguards.
International processing may occur through services such as website hosting, cloud storage, email delivery, analytics, or payment processing, depending on the providers actually used by the platform.
Where required, we will provide additional information about relevant transfers and safeguards.
10. How Long We Retain Personal Information
Promote Zimbabwe retains personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
Retention periods may differ depending on the type of information and the reason for retaining it.
| Information category | General retention approach |
|---|---|
| Account information | While the account remains active and for a reasonable period afterward where needed |
| Advertisements | While listings are active and for a reasonable period after expiry or removal |
| Support correspondence | For as long as needed to resolve enquiries and maintain appropriate records |
| Payment records | For the period required for accounting, legal, tax, and dispute-resolution purposes |
| Security logs | For a period appropriate to security monitoring and investigation |
| Complaints and fraud reports | For as long as reasonably necessary to investigate, resolve, and document the matter |
| Marketing preferences | As needed to respect and record your choices |
| Backups | According to our backup and recovery procedures, subject to applicable requirements |
When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to lawful retention requirements and legitimate needs to establish, exercise, or defend legal claims.
The exact retention periods will depend on the website’s operational requirements and applicable laws. We do not promise that all information will be deleted immediately when an advert or account is removed.
11. Data Security
Promote Zimbabwe recognises the importance of protecting personal information against unauthorised access, loss, alteration, misuse, or disclosure.
We aim to implement appropriate technical and organisational security measures proportionate to the nature of the information and the risks involved.
Depending on our systems and service arrangements, these measures may include:
- Password hashing and secure authentication practices.
- Access controls that limit information access to authorised personnel.
- Secure connections using HTTPS and appropriate encryption in transit.
- Website software updates and security maintenance.
- Monitoring for suspicious activity.
- Data backups and recovery procedures.
- Staff or service-provider confidentiality obligations.
- Procedures for handling suspected security incidents.
- Review of access permissions and relevant service-provider safeguards.
No website, database, or electronic transmission can be guaranteed completely secure. Users should therefore protect their login credentials, use secure devices, and notify us promptly if they suspect that their account has been compromised.
If a personal data breach occurs, we will assess the incident and take the notifications, mitigation measures, and other actions required by applicable law.
12. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have rights concerning your personal information.
These may include the following.
12.1 Right to Access
You may request confirmation of whether we process personal information about you and request access to relevant information, where legally available.
12.2 Right to Correction
You may ask us to correct information that is inaccurate, incomplete, outdated, or misleading.
You can also update certain account or listing details directly if the website provides the relevant functionality.
12.3 Right to Deletion
You may request deletion of personal information where applicable law permits.
We may need to retain certain information for legal compliance, fraud prevention, security, accounting, dispute resolution, or other lawful purposes.
12.4 Right to Object or Restrict Processing
Where the law provides this right, you may object to certain processing activities or request that processing be restricted in appropriate circumstances.
12.5 Right to Withdraw Consent
Where we rely on your consent, you may withdraw it at any time through the available mechanism or by contacting us.
Withdrawal does not invalidate processing carried out lawfully before consent was withdrawn, and another lawful basis may apply to certain continuing activities.
12.6 Marketing Preferences
You may opt out of promotional emails by using the unsubscribe mechanism where provided or by contacting us.
We may still send essential service communications, such as account security alerts, payment notices, and important changes to our services.
12.7 Complaints
You may contact us to raise a concern about how your information has been handled. Where applicable, you may also have the right to lodge a complaint with the relevant Zimbabwean data protection authority or pursue other remedies available under law.
12.8 How to Exercise Your Rights
To submit a privacy request, email admin@promotezimbabwe.com with the subject line “Privacy Request.”
Please explain your request and provide enough information for us to identify the relevant account or records. We may request reasonable verification to protect against unauthorised disclosure.
We aim to respond within the period required by applicable law. Some requests may be refused or limited where a lawful exception applies; where required, we will explain the relevant reason.
13. Children’s Privacy
Promote Zimbabwe is a general classifieds platform and is not specifically designed to collect personal information from children.
We do not knowingly seek to collect children’s personal information in circumstances where doing so would be unlawful or inappropriate.
Users must comply with the eligibility requirements in our Terms of Service. Where a minor’s use is permitted by applicable law, appropriate parental or guardian involvement may be required.
Parents or legal guardians who believe that a child has provided personal information inappropriately may contact us at admin@promotezimbabwe.com.
We will assess the concern and take appropriate action in accordance with applicable law.
14. Direct Marketing and Promotional Communications
Promote Zimbabwe may communicate with users about our services, new features, advertising opportunities, promotional offers, or platform updates, where permitted by law.
We distinguish between essential service communications and optional marketing communications.
Essential communications may include registration confirmations, security notifications, account changes, payment confirmations, and important service notices.
Marketing communications may include promotional emails or messages about advertising opportunities, special offers, or other services.
Where consent is required for direct marketing, we will obtain it before sending the relevant communications.
You may opt out of marketing messages using the unsubscribe option where available or by contacting us. We will process your request in accordance with applicable law.
Opting out of marketing does not necessarily stop essential service communications.
15. Third-Party Websites and External Links
Advertisements, user profiles, or other website content may contain links to external websites, social media accounts, payment services, or third-party businesses.
These external services are not necessarily controlled by Promote Zimbabwe.
If you follow a third-party link, the information you provide may be collected and used under that provider’s own privacy policy and terms.
We encourage users to review the relevant policies before sharing personal information or making payments through an external service.
Promote Zimbabwe is not responsible for third-party privacy practices that it does not control, subject to any obligations imposed on us by applicable law.
16. Business Accounts and Information About Other People
Users who advertise on behalf of businesses must ensure that they have the authority to provide the business information and personal information included in their listings.
If you submit information about employees, business representatives, customers, property owners, or other individuals, you must have a lawful basis and any necessary permissions to do so.
You must not publish another person’s private telephone number, identity documents, home address, photographs, or other personal information without appropriate authority or another lawful basis.
Promote Zimbabwe may remove or restrict listings that improperly disclose personal information or create a significant privacy or safety risk.
17. User Responsibilities and Privacy Protection
All users share responsibility for maintaining a safe and respectful online marketplace.
When using Promote Zimbabwe, you agree to:
- Provide only information you are authorised to share.
- Avoid publishing unnecessary sensitive personal information.
- Protect your account credentials.
- Avoid collecting other users’ information for harassment, spam, fraud, or unauthorised marketing.
- Respect other people’s privacy and intellectual property rights.
- Report suspected privacy violations or account compromise.
- Use contact information obtained through advertisements only for lawful and appropriate purposes.
Users must not attempt to access another person’s account, extract information from the website without authorisation, or interfere with privacy and security controls.
18. Data Breaches and Security Incidents
Promote Zimbabwe maintains procedures intended to identify, assess, and respond to suspected personal data breaches and other security incidents.
Where an incident is identified, we may:
- Investigate the nature and scope of the incident.
- Take steps to contain the incident and limit further harm.
- Secure affected systems and investigate possible unauthorised access.
- Assess the types of information affected and the potential risks to individuals.
- Notify relevant authorities and affected individuals where required by applicable law.
- Take reasonable corrective measures to reduce the likelihood of recurrence.
Users who suspect that their account or personal information has been compromised should contact admin@promotezimbabwe.com promptly.
Please do not send passwords or unnecessary sensitive information in a security report.
19. Automated Processing and Personalised Features
Promote Zimbabwe may use automated tools to support website functionality, organise advertisements, detect spam, identify suspicious activity, or improve search results.
Where these features are implemented, they may process listing details, technical information, or account activity.
Automated tools may help identify content that requires review, but the use of such tools does not necessarily mean that every flagged advert is unlawful or violates our policies.
Where applicable law grants you rights relating to automated decisions that significantly affect you, you may exercise those rights by contacting us.
We will update this section if the website introduces additional forms of automated decision-making that require further disclosure.
20. Changes to This Privacy Policy
Promote Zimbabwe may update this Privacy Policy to reflect changes in our services, website technology, data protection practices, business arrangements, or legal obligations.
When we make changes, we will publish the revised policy on our website and update the effective date.
Where a change is material, we may provide additional notice through the website, email, or another appropriate communication channel, where required or appropriate.
We encourage users to review this page periodically to remain informed about how their information is handled.
Where applicable law requires fresh consent for a new processing activity, we will seek that consent before proceeding.
21. Contact Us About Privacy
If you have questions about this Privacy Policy, wish to access or correct your personal information, want to request deletion, or need to report a privacy concern, please contact us.
Promote Zimbabwe
Privacy and data protection enquiries
Website
Business address
B2C, Batanai Mall, between Corner Jason Moyo and 1st Street, Zimbabwe
admin@promotezimbabwe.com
When contacting us, please use the subject line “Privacy Request” or “Data Protection Concern” to help us direct your enquiry appropriately.
22. Final Statement
Promote Zimbabwe is committed to handling personal information responsibly while providing a convenient platform for people and businesses to advertise products and services, discover opportunities, and connect with potential customers.
We encourage every user to understand what information they share, review their advertisements before publishing, protect their account credentials, and exercise care when communicating with other users.
By maintaining transparent privacy practices and taking appropriate security measures, we aim to support a more trustworthy online classifieds experience.